Welcome to Mulberry House
We are a specialist nursing home dedicated to offering great care and support to adults of all ages and different needs who may have previously struggled to find suitable places to live. We can provide long term or permanent care and support, respite services or re-enablement before moving on to supported living.
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The Mulberry House response to the most recent CQC inspection.
The team are obviously very disappointed by the outcome of the inspection.
We respect the CQC decision and always work closely with our regulators to ensure good and safe practice. Our focus is to ensure we provide the best care possible.
The team are doing everything they can to correct the small number of matters identified as requiring improvement.
If you have time to read it, the report is in the majority substantially very positive recognising all the good work we do. We were rated “Good” in “Effective” and “Caring”.
Our areas of improvement are in the main administrative. We weren’t recording some activities well enough and had overlooked to check a small number of items which we are doing now. These shortfalls were not directly impacting on care we were providing but we could have been doing better.
CQC verbally reported that they had no major concerns and we are working through an action plan now in preparation to invite the inspectors back in as soon as possible in 2020 to undertake a focused re-inspection of the service and take us back to a “Good” rating in everything we do.
If you would like to see the action plan or get an up to date progress report please don’t hesitate to ask or contact me, Tara Cross, The Manager, Mulberry House. TaraC@mulberryhousecare.co,.uk . (Full contact details are available on the website)
CEO Mulberry House